UPDATE: As of October 12th, 2018, Audi on demand is no longer available in the United States. Instead, Audi is offering SilverCar for US residents. We’ll have a review and breakdown of Silvercar by Audi soon. In the meantime, Audi on demand is still available to international customers.
Below is the original review and breakdown of Audi on demand from October 9th, 2018.
What if you were told you could have any Audi that you wanted when you wanted it? It might sound too good to be true, but that can be reality if you sign up for Audi’s new car subscription service, Audi on demand. With Audi on demand you can access a new model year Audi any time you want by reserving it at least a couple of hours in advance.
Audi on demand, which is a new car subscription service from Audi, allows you to have access to the current year Audi lineup – everything from the Audi A4 sedan to the Audi R8 supercar. You can have a new Audi delivered to you with just five simple steps. Audi on demand is open to those who are age 25 or older with a valid driver’s license. The member can add an extra driver at the time of taking possession of the car from the concierge.
Where can I access Audi on demand?
Right now, Audi on demand membership is exclusively available in San Francisco, California for those within the United States. Audi leadership has said the program may expand to other cities across the United States later. Until then, your Audi subscription wishes outside San Francisco cannot be fulfilled. However, vehicles reserved through Audi on demand can be driven anywhere in the continental United States. Concierge service will deliver a reserved vehicle anywhere within the San Francisco city limits. When you reserve a car, you will set up the time and the address to meet the concierge to get the vehicle.
It’s important to note that Audi on demand is also available internationally. Currently you can access Audi on demand in these regions:
- United Kingdom
- Munich, Germany
- Peking, China
- Hong Kong, China
How does Audi on demand Work?
Applying for membership in Audi on demand is fast and simple. You will need a credit card, your driver’s license, and a computer or your smartphone. First, you will go to the Audi on demand website and set up your profile then confirm your email. You can then log in to your account. You might want to download the Audi on demand app on your smartphone for fast and easy access. You will need to go to the Audi on demand website or the app to reserve the Audi that you want to drive.
Anytime you want to reserve a vehicle, you will need to use the Audi on demand app or website. You can choose from a variety of Audi models, including sedans, SUVs, coupes, and convertibles. When you make your request through the app, you will specify where and when you want the vehicle delivered. Your new vehicle will be delivered by a concierge, who will transfer your personal items over to your new vehicle for you, and who will gladly answer any questions you may have regarding the new Audi.
Audi on demand allows members unlimited mileage on most models, but a limit of 200 miles per day is enforced with the Audi S7, RS 7, A8, S8, R8 Coupe, R8 Spyder, and all RS models. Any miles over 200 miles per day are $.50 per mile for the Audi RS 5, S7, RS 7, A8, and S8, and $1 per mile for Audi R8 Coupe and R8 Spyder. You can drive your vehicle anywhere in the continental United States. You will need to reserve the vehicle at least two hours in advance and it can be reserved for a maximum of 28 days. All vehicles, except the A3 Sportback e-tron, are equipped with quattro all-wheel drive.
Must I meet with the concierge?
Yes, you will need to meet the concierge, so your insurance information, driver’s license, and credit card details can be verified. The verification is only necessary for your first reservation, but the concierge will need to meet you for each vehicle drop-off, so he or she can answer any questions you might have about the vehicle and make sure you are comfortable with the car. The concierge will also hand over the keys to the Audi. You will not have an additional charge for the concierge services. You will meet the concierge at the reservation end, so you can return the vehicle keys. The length of the personal delivery from the concierge can vary, but a first-time customer can expect the walk-through of the vehicle to take about 20 minutes for the concierge to complete. This first-time visit will include verifying the documentation, describing a few of the basics of the vehicle and how to drive it, and details regarding returning the vehicle to the Audi on demand concierge. Audi on demand can deliver and pickup vehicles during normal business hours, which are 7 a.m. until 8 p.m. PST seven days a week.
How Much Does Audi on demand cost?
To make a vehicle reservation, you will need to create an account on the Audi on demand website. You will then need to confirm your email and log in, so you can reserve a vehicle. The minimum reservation price is for one day, regardless of whether the car is used for an entire 24-hour timeframe. The price varies based on the vehicle you choose. Most models have a reduced reservation charge, except for the Audi A8, S7, RS 7, S8, RS 5, and R8 models. All payments must be made by credit card. Audi on demand accepts Visa, Mastercard, American Express, Discover, JCB, and Diners Club. When you reserve the vehicle, the subscription service will place a $1 hold on your credit card. A day before your reservation begins, there will be a hold placed on your credit card for the estimated amount that will be due. When the vehicle is returned, there will be an inspection of the car. An invoice will be sent by email. The invoice will include the total reservation cost, any additional charges that you might have incurred, such as mileage overage fees or fuel costs. If you modified your reservation for early return or cancellation, that will be noted with any price changes. A second invoice can be sent for any additional charges not determined when the vehicle is inspected, such as any vehicle damage not covered by insurance, including damage to optional or permanent equipment.
What Costs are included?
When you reserve an Audi through Audi on demand, your daily reservation charge includes several things if you add personal or corporate insurance coverage. Reservations where the member has chosen to purchase insurance include:
- The cost of the vehicle reservation itself
- Delivery and return services
- Cleaning and refueling services (fuel is not included in this fee)
- FasTrak tolls – you are responsible for the tolling fees for FasTrak Express Lanes and any fees not covered by Bay Area FasTrak
- Unlimited mileage for most models, but some models are limited to 200 miles per day
- Optional equipment, such as child seats and bike racks, if needed
If you are a U.S. resident, you can choose to use your own auto insurance policy and not purchase coverage from Audi on demand. You will need to save this information in your profile for future reservations. You can purchase additional insurance for an extra charge. The extra insurance will provide liability and physical damage coverage up to $1 million. In the event of an accident, you might be responsible for the deductible, which could be as much as $1,000. All the vehicles are equipped with quattro all-wheel drive except for the A3 Sportback e-tron. Several models, including the Q3, Q5, Q7, SQ5, A4, A5 Coupe, A5 Cabriolet, S3, S4, and TTR have all-season tires that meet the Level 1 and Level 2 California Department of Transportation requirements for areas with snowfall during winter.
What Costs Aren’t Included?
In addition to the daily reservation charge, you are responsible for the cost of fuel, parking fees, and any damage to the vehicle that is not covered by your insurance. Any miles over 200 miles per day are .50 per mile for the Audi RS 5, S7, RS 7, A8, and S8, and $1 per mile for Audi R8 Coupe and R8 Spyder. Audi on demand will deliver the Audi with a full tank of gas. You can either return it with a full tank of gas or they will fill it up for you. If Audi on demand fills it up, you will be billed for the fuel necessary to fill up the Audi’s tank at the weekly average market price.
Audis use Premium 91 or Super 95 gasoline, as specified in the owner’s manual. Smoking is not permitted in the vehicle. If you do smoke in the car, there will be an additional $250 cleaning fee added to your reservation. Pets are allowed in the vehicles just so long as you have them in an airline-approved carrier and you provide your own backseat cover to make sure the vehicle’s seat is properly protected. If Audi on demand must take extra measures to repair or clean the vehicle because of a pet, you will have an additional charge. If the vehicle cannot be reserved by another customer because of the cleaning process, you will be charged for the number of days that vehicle is taken out of rental rotation.
Audi on demand has its perks
How would you feel about driving a current year Audi model vehicle any time you need to go somewhere? With Audi on demand, you can do just that. Each car in the Audi on demand fleet is from the current model year. The Audi you reserve will be delivered to you at any location you specify in the San Francisco city limits by a concierge who will make sure you feel comfortable with the vehicle and will move your personal belongings over to the rental car. You can even add an extra driver upon request.